Help Center

Dashboard & Subscription

Your agency command center.

• Track your active subscription and renewal dates
• View total revenue, monthly breakdown, and event statistics
• Monitor agency performance over time

Stripe Connect Setup

Accept payments and send invoices.

• Connect your Stripe account after subscribing
• Accept customer payments securely
• Create and send professional invoices
• Track payment status and manage refunds

Creating Bookings

Post events and assign musicians.

• Assign musicians from your roster
• Optionally send SMS notifications
• Review and submit bookings

Bulk Booking & Stash System

Create multiple bookings efficiently.

• Submit multiple bookings at once via the stash
• Bulk SMS sends to assigned musicians when stashed bookings are submitted
• Review all stashed bookings before final submission

Calendar

View and manage your bookings calendar.

• See all upcoming and past bookings at a glance
• Filter by date range and status
• Click events for full booking details

Roster & Staff

Build and manage your musician roster.

• Send invitations using a staff/musician's shedyool ID (a 36-character code from their dashboard)
• Musicians must accept to join your roster
• Each booking has one or more role slots — fill them from your roster at booking time
• Manage your roster from the Musicians tab: card grid, role assignment, and detail modals

Counter offers

Review staff/musician pay proposals on applicants.

• View counter offers on the applicant list for each event
• Approve at the proposed pay or reject the applicant
• Status updates the applicant automatically

Multi-role events

Post events with multiple performance configurations.

• Configure roles per event (solo, duo, trio, band)
• Applicants apply to a specific configuration with their fee
• Approve one configuration per applicant
• Where available depending on your plan

Customers & Clients

Manage your customer relationships.

• Track customer contact information
• Associate customers with bookings and invoices
• Maintain a client database for repeat business
• Card grid + detail modal + search on the Customers tab

Venues & Locations

Save and manage your venues.

• Save venues with address and contact info
• Quickly assign saved venues to new bookings
• Keep venue details up to date

Scout

Discover new talent on the platform.

• Browse musician profiles and specialties
• View portfolio links and experience
• Send roster invitations directly from Scout

Invoices

Create and manage professional invoices.

• Generate invoices from bookings automatically
• Send invoices to customers via email
• Track invoice payment status

Accounts Receivable

Track outstanding payments.

• Monitor unpaid invoices and aging
• View payment history and trends
• Follow up on overdue payments
• Allocate processed refunds across affected musicians and event line items

Accounts Payable

Manage payments to your workers.

• Track what you owe musicians and staff
• Process payments through Stripe Connect
• Maintain payment records for bookkeeping

Agency override withdrawal

Withdraw beyond your org-net balance when required.

• Typed confirmation gate prevents accidental use
• For rare cases where you must withdraw musician-owed funds
• All actions are audit-logged
• Where available depending on your plan

SMS Notifications

Keep your team informed via text.

• Send booking confirmations and updates
• Role-specific announcements
• Bulk messages to multiple musicians
• Uses the Bulk SMS Panel for role-based sending

SMS Compliance (TCPA)

Legal requirements for SMS messaging.

• Musicians must opt in to receive SMS
• Message frequency varies by booking activity
• Musicians can opt out anytime by replying STOP
• Consent is not a condition of using shedyool

Getting started

New to shedyool? Set up your account first.

• Complete profile setup in onboarding
• Connect Stripe to receive payouts
• Share your shedyool ID with agencies to get invited

Earnings Analytics

Track your performance income.

• View average pay per gig and total revenue
• Monitor monthly earnings breakdown
• Track all approved gigs and pending payments

Your Musician ID

Share this with agencies to get booked.

• Find your unique ID on your dashboard
• Share it with agencies and venues on shedyool
• Agencies use your ID to add you to their roster
• Open gigs are visible to everyone; roster lets agencies invite you to private gigs

How Invitations Work

Agencies invite you to join their roster.

• Check your invitations regularly in the "Invitations" tab
• Review agency details before accepting
• Accept or decline invitations
• Accepting adds you to that agency's roster

Inbox & Notifications

Centralized in-app feed on your dashboard.

• Separate from the Invitations tab
• Booking status changes, cancellations, and agency messages
• Mark as read; unread badge shows new items

Booking Confirmations

Stay on top of your upcoming gigs.

• Receive SMS notification when booked (if enabled)
• View bookings in your "Upcoming Gigs" section
• Keep contact information up to date for notifications
• Email + push reminders 5 days and 24 hours before each approved gig

Available Bookings

Find and apply for upcoming gigs.

• View gigs posted by agencies you're connected with
• See dates, times, venues, and event details
• Use "Offer Up" if you can no longer fulfill a booking
• Use "Running Late" on event day to notify the agency

Apply to open gigs

Find work beyond your direct invitations.

• Browse open gigs posted by any agency on shedyool
• Apply individually or use bulk apply across multiple gigs
• Date-conflict detection prevents double-booking

Counter offers

Propose your own pay when applying.

• Enter a counter offer instead of accepting the posted pay
• Status flows pending → accepted or rejected
• See the agency response in your application status

Keep Your Profile Updated

Help agencies find and book you.

• Update your contact information regularly
• Keep your phone number current for SMS
• Add your skills and specialties
• Upload a professional photo

SMS Notifications

Stay informed about bookings.

• Receive booking confirmations and event updates
• Get cancellation notices and important announcements
• Opt out anytime by replying STOP
• Consent is not required to use shedyool

Web push notifications

Real-time browser alerts for gig activity.

• Opt in from your dashboard
• Triggers on booking confirmations, reminders, and cancellations
• Revoke any time from your browser settings

Instant payout

Cash out your earnings on demand.

• View your balance from the dashboard
• Request instant payout for a fee
• Where available depending on platform settings

support@shedyool.com