Privacy Policy

shedyool ("we," "our," or "us") operates the shedyool platform, including the website at dashboard.shedyool.com and the shedyool Operations mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Account Information

When you create an account, we collect your name, email address, and authentication credentials through our identity provider, Auth0. If you sign up using a social login (e.g., Google), we receive your name and email from that provider.

Profile Information

Musicians may provide additional profile details such as phone number, skills, specialties, and a profile photo. Agencies may provide business name, contact information, and venue details.

Payment Information

Payment processing is handled by Stripe. We do not store your credit card numbers or bank account details on our servers. Stripe collects and processes payment information in accordance with their Privacy Policy.

Usage Data

We collect anonymous usage analytics through Vercel Analytics to understand how our platform is used and to improve performance. This data does not identify individual users.

• To create and manage your account
• To facilitate bookings between agencies and musicians
• To process payments and generate invoices via Stripe
• To send booking confirmations and updates via SMS (ClickSend) and email (Resend)
• To enable video conferencing for meetings (Daily.co)
• To provide customer support
• To improve our platform and user experience

If you provide your phone number, you may receive SMS notifications related to bookings, schedule changes, and important updates. SMS messaging is provided through ClickSend.

• SMS consent is not a condition of using shedyool
• Message frequency varies based on booking activity
• You can opt out at any time by replying STOP to any message
• Message and data rates may apply

We use the following third-party services to operate the platform:

• Auth0 — Authentication and identity management
• Stripe — Payment processing and invoicing
• ClickSend — SMS notifications
• Resend — Email communications
• Daily.co — Video conferencing
• Vercel — Hosting and anonymous analytics
• Neon — Database hosting (PostgreSQL)

Each of these services has their own privacy policy governing how they handle data.

We use cookies to maintain your authentication session and remember your preferences (such as theme selection and account type). These are essential cookies required for the platform to function. We do not use tracking cookies or third-party advertising cookies.

We implement appropriate technical and organizational measures to protect your personal information. All data is transmitted over HTTPS. Database access is restricted and encrypted. However, no method of electronic transmission or storage is 100% secure.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@shedyool.com.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS and email communications

To exercise any of these rights, contact us at support@shedyool.com.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy, contact us at support@shedyool.com.